Returns & Refunds
Ninety days. Opened or unopened.
If a formulation is not working for you, we would rather refund you than have you finish a bottle out of obligation.
Email concierge@omnivia.com with your order number and we will process the refund to your original payment method. You do not need to send the product back. Shipping a half-used bottle across the country helps nobody, and we would rather absorb the cost than make you do it.
What is covered
- Any Omnivia product, within ninety days of delivery
- Opened or unopened, used or unused
- Refunded in full, including any shipping you paid
How long refunds take
We process refunds within one business day of your email. Your bank typically takes a further three to five business days to show it. If it has been longer than ten days, write to us and we will chase it.
Damaged or incorrect items
Send a photograph to concierge@omnivia.com and we will ship a replacement the same day. No return required, no questions asked.
Subscriptions
Pause, skip or cancel at any time from your account. There is no minimum commitment, no cancellation fee, and no retention script. If a delivery has already shipped when you cancel, the ninety-day policy above applies to it.
Questions
Write to concierge@omnivia.com. We reply within one business day, Monday to Friday.