Returns & Refunds

Thirty days. A fair trial, a straight refund.

Every Omnivia formulation is covered by a thirty-day money-back guarantee, counted from the day your order is delivered. If a formulation does not earn its place on your shelf, here is exactly how it works — no restocking fees, no store-credit games.

Opened it and it is not for you

Give it a genuine trial. If it is not working for you within thirty days, email concierge@omniviawellness.com with your order number and we will refund that product to your original payment method. You do not need to send it back. This covers one opened container per formulation, per customer.

Unopened and sealed

Unopened products are refunded in full within thirty days of delivery. Write to us for the return address; return postage is the customer’s responsibility, and the refund is issued once the item arrives back to us.

The terms, plainly

• Thirty days from the delivery date, opened or unopened
• Opened refunds cover one container per formulation, per customer
• Original shipping charges are not refundable
• Bundle refunds are calculated per item at the bundle price

How long refunds take

Approved refunds are processed within two business days. Your bank typically takes a further three to five business days to show it. If it has been longer than ten days, write to us and we will chase it.

Damaged or incorrect items

Send a photograph to concierge@omniviawellness.com within seven days of delivery and we will ship a replacement — no return required.

Subscriptions

Pause, skip or cancel at any time from your account. There is no minimum commitment and no cancellation fee. A delivery that has already shipped when you cancel is covered by the same thirty-day guarantee.

Questions

Write to concierge@omniviawellness.com. We reply within one business day, Monday to Friday.